Hilton Dubai Al Habtoor City

The hotel staff needs to be trained and be informed that they are in the business of hospitality- it does not feel like a Hilton at all. Just spent a week at the Suite and throughout the stay it felt that the hotel had done us a favour in giving us the chance to stay at this not so amazing Hilton !! Rude staff, poor service and lack of basic understanding of the word - hospitality !! What is even more amazing is that generally in Dubai, you come across the best of the best hotels going out of their way in making your experience even more memorable- this particular Hotel however is like a sore thumb !! Rude Staff at Check In Cupboard Door came off and Fell on Us Chaos at Break Fast Area Power Failure in Room Poor Cleaning of Room for Three days running Poor and Zero Service at the Executive Lounge Unwanted calls being directed from switch board to the room repeatedly across two days of our five day stay !

Second time staying in this hotel and highly recommend it. Great breakfast and nice pool area. All staff are a credit to the hotel.

Was now a Hilton not a westin from when I booked it. Doesn’t seem to have same vibe. Nothing wrong though.

Services were not good or satisfying, valet car, house keeping,check in,one room AC not working , reservation section not flowing up out travel companies or agency and recipients not response once call from room for any inequairy . To change one blanket take aground 2 yours waiting

Staff bent over backwards to make me feel comfortable and welcome.