Embassy Suites by Hilton San Antonio Brooks Hotel & Spa

Service was great, very accommodating. Will stay here again. Did not care for the food.

Very dirty. Not up to any standards expectations for these days. Was a old sock stuck in the sheets on the bed. No breakfast bar, no drinks just was the worst.

We Enjoyed ouselves very comfy

My family stayed june 19 to june 21 for a small get away. Luckily for us we came prepared incase they didnt clean proper as they should have especially with covid going on. The small kitchen table was dirty there was orange juice dried up stains also on the chairs. When you go into the room it look nice but we found a couple of socks on the floor so we are even sure they even cleaned or they clean the least possible. We were very disappointed. My husband and i wiped down everything with wipes to disinfectant. We brought our kids so we wanted to make it safe as possible. I didnt make a big fuss as we were tired from the trip. So we just cleaned ourselves. The breakfast could have been better. I took it the first day but the following we just went somewhere to eat breakfast

Reception from the very beginning was very organized and friendly. Room was clean. Everything was in good condition. Wished the shower water would be hotter, but that's a small inconvenience compared to the rest of the amazing experience. Thank you, Embassy, for taking care of us and making us feel welcome and safe during our stay!

The room was beautiful. When choosing this hotel i kept in mind the free breakfast, housekeeping, and gym. Although the covid restrictions have been loosened up there still wasn't the breakfast as advertised on their website. We asked if we at least got a discount at their restaurant or on our stay since thats the main reason in choosing the specific hotel but were denied. All that was given was a sack lunch with a muffin, mini rice crispy treat, water, and small orange juice. Very disappointing for one that is dieting. Also their gym was closed although other gyms everywhere have been reopened. Last but not least our room wasn't cleaned once. Not even light cleaning. We stayed four nights and when asked the receptionist replied with "you can leave the dirty towels and trash in the hallway and we will pick it up". For new towels we had to go downstairs to the main lobby to get new ones which they tried to only give us two for a family of four. I've always stayed at embassy hotels but this was our very worst experience.

Front desk service was extremely friendly, but when we got to our room, it clearly had not been vacuumed. There were empty sunflower seeds on the floor along with some other small trash. When I called for housekeeping, there was no one in the hotel who could help. They offered to switch rooms, but that would have been more of an inconvenience to us by that time.

This is a very nice hotel, and I enjoyed my stay until I woke up on Saturday morning with a random unknown hair strand on my shoulder. It apparently was in the sheets from the last person, and I guess since there were no stains on the sheets they weren't changed. (See first 2 pics below) I reported it to the front desk, and they were happy to change the sheets. Before we left, I was about to wash my face and there was a piece of hair in the face towel. (Last pic below) I know you can't expect perfection at a hotel, but cleanliness is VERY IMPORTANT. I would love to stay here again to give them another chance because besides those things, we really enjoyed our stay while in San Antonio.

Hotel was nice and comfortable. The family really enjoyed the free breakfast! The hotel is close to multiple restaurants and stores.

Disappointed with front clerk. Didn’t expect to be treated as “an after thought”. I usually stay at the Embassy Landmark and I was expecting the same great service but it just wasn’t there. Shocked that I had to show my breakfast card or I would be charged - made me go upstairs to get my “breakfast card” - they don’t have a breakfast guard at the Landmark Embassy - this embassy was a disappointment