Zensation The Residence

The staff was amazing We had a relaxing stay

Bed was a little too firm but otherwise nice hotel.

The place was nice enough. Staff was polite and the room was clean. The only reason this is a "3-Star" review is that there is a MAJOR disconnect with your branding and what you actually offer. The main image on your marketing of that big spa was the main reason I went to your hotel. When I was told the heater was disconnected because one dumb person hurt themselves, you didn't realize the REAL damage being done to your brand. You should diminish the value of the spa in your branding and marketing or install the heating mechanism so you can be authentic. I feel like I was lied to.

Driving down the road to this hotel we feared the worst only for that to be dispelled when we pulled up outside. This was a lovely modern boutique hotel with apartment accommodation. The reception we got was friendly and helpful which carried on for the whole stay. They helped with directions and taxi needs and also anything we needed basically. The apartment was modern, spotlessly clean with all amenities. ie cooking things and washing machine and microwave also a large fridge. The air con was in both sitting area and bedroom. There was also an airer on the balcony to dry things. Lastly there was a gym, steam room and large jacuzzi. The views at night from the roof space were great. There was also a zen garden up there which brought a bit of peace. Though this is set in the financial district it was easy to get tuk tuk, taxis and the BTS rail station was just 10 minutes walk down the road. Would highly recommend this hotel,

Upon check-in, I was requested to sign an in-house terms and conditions for the stay in which I am completely not comfortable with.  It was reserved via www.hotels.com (where T&C has been applied) and I have never signed on such T&C for any single stays in Bangkok ever :(  Have reserved a Family Suite for 2 and a Deluxe Suite for 1.  The size of Family Suite is 55sqm and is only good for 2.  For 4, it is too squeezy. The washlet at the Family Suite was blocked and I have to flush at least 10 times per usage.  It was eventually repaired on the 3rd day.  The design of the bathtub is not practical too as the bathroom is always flooded with every showers. Found mini cockroaches on several occasions :( Should consider to include a dish sponge and dish detergent for the kitchenette. The theme of Zensation is "zen", I am however sceptical about it.  The open concept of the shower facility (akan onsen) for the spa pool and steam room is again not practical (I have no where to even get changed).  No access to the zen garden (half blocked), it is purely for admiration from the spa pool.