The Regency Apartment Hotel Menlyn

It was a short stay but your front desk staff were extremely pleasant and helpful. the room had all the amenities and appliances to make it feel like home

First of the perception of the rooms is very deceptive...look fabulous on website but when arrive it very small. Can even turn a ironing board around inside the room. The iron’s wire is so short you struggle to get the iron close enough to Iron.... which means is very unpractical.

it was amazing ill be coming soon, definitely

Quietness, cleaned, safety, the food, the drink, the location etc...

Amazing. The staff are friendly

The staff was fantastic, they couldn’t do enough to make us feel welcome and comfortable.

very good

First of all I was booked into a very small room with very small bathroom. At 1:30am I woke up because the room was getting hot as the A/C did not work. Neither did the TV. There is only one window that cannot be opened as it faces the passage. The uncomfortable room temperature made it impossible to sleep, so at 3:30am I eventually went down to reception and demanded to be moved to another room with an operational A/C. I was moved to a very comfortable and spacious apartment at 4:00am and managed to get a bit of sleep before I had to get up at 6:00 for a business breakfast. I noticed that the toilet paper was nearly finished (and that there was no extra rolls) but accepted that it will be replaced when my room was serviced that day. However when I arrived back that evening I found that my room was never serviced at all . The toilet paper was not replaced, my room as well as the bathroom was not cleaned and my bed was not made. I found this absolutely shocking. This is a brand new hotel that opened in 2018, but if you look at the walls in the passages, it is shocking to see in what state these walls are, it is clear that the service staff don't care when they push the service trollies . The walls are full of marks and the corners are chipped because of a don't care attitude. One wonders why the manager has not noticed what is happening to this new building and why is he doing nothing about it.

Awesome place, just do not rent the small rooms, A/C work from the main room and it was an issue to get ours working.

When we got to the room, the neighbours were extremely noisy and despite the reception and security's request, they didn't stop. We requested the hotel to move us to another room, which the did without any problem