Zendero Tulum

Was this really a 4 star? "Four-star hotels offer loads of special services and amenities, including concierge services, fine dining, multiple pools, and hot tubs, high-class fitness centers, bellhops, room service, valet parking, day spas, limousine services and an array of special suites".. This hotel had none of the above. Neither did it have a fridge, or a hair dryer in the room. Or even a comfy bed. It was quite literally on a building site. I'm sure give it 5 years it will be a lovely area, but at the moment it's just all banging and knocking all day long. The staff were friendly and the pancakes were great.

Location was in an okay spot of town, not really close to the town of Tulum. Service was also just okay. One woman at the front desk tried to have us pay $45 USD for a 10 minute taxi. We are glad to have known that was a rip off based on previous taxi rides (typically $15-20 for same trip) and turned her down. Having bikes for rent was a plus. If returning to Tulum in the future, I would probably skip this hotel for one either on the beach or closer to town.

Staff was amazing and very welcoming! Definitely recommend.

It was clean, friendly staff, good breakfast. Great location.

The room was very noisy room, very bad smell, no hair dresser, missing towels and very dark room. The employees are also very rude and not caring about customer. Never recommended

Horrible hotel. Out of power over 14 hours after a storm. Not running water and no back up generator. Managers are useless.

Hotel is generally good one. It is not too far to the center. You can walk or ride a bike. There are no coffee machine, hair dryer and refrigirator in the rooms.

The staff was very welcoming, friendly and really fun to talk to. The breakfast was delicious, and the beach club association was perfect to spend a day at the beach at. The staff were also accomodating in helping us adjust the bike rental seats and encouraging us to explore the area on bike which I now recommend doing. The only minor thing is the amazing rooftop pool could use a little more chlorine and the showers in our room weren't always hot. But those did not affect our stay at Zendero. I in fact would love to stay at Zendero again and see the staff that I now feel like are my friends.

Beautiful hotel, everyone is super friendly with great recommendations on what to do I. The area. The free breakfast was incredible and the housekeeping was spectacular. Great trip will 100% recommend this hotel

We had a great stay at Zendero Tulum! After 3 nights at the beach, we wanted a night to experience the town. The concierge who greeted us was incredibly friendly and helpful. The room was beautiful, very comfortable, and clean. It had a full bathroom as well as a half bathroom, which was surprising but nice. We walked from the hotel to several restaurants and bars that night. We never felt unsafe in the neighborhood, and had a great time (Batey is awesome! We also loved the food at La Malquerida) We also felt safe because the hotel used wrist bands for added security. Would highly recommend!